FAQs

🚚 Shipping & Delivery Policy

We operate on a Payment First basis. All orders must be paid in full before they are processed and shipped.

Once payment is confirmed, your order will be dispatched within 36 hours. Please ensure your shipping information is complete and accurate to avoid any delays.

Example address format:
Blk. 8 Lot 81 Mangga St., Brgy. Catalina, Siniloan, Laguna City

🔁 Returns & Refund Policy

✔︎ Returns are accepted only for items that arrive damaged.
We take pride in the quality of our products. In the rare case that you receive a damaged item, you may request a return or exchange, provided that:

  • The issue is reported within 24 hours of receiving the item

  • Clear photo or video evidence of the damage is submitted

  • The item is unused and returned in its original packaging

❗Please note:

damage caused by the customer will not be eligible for a refund or replacement.

Items returned used, incomplete, or without proper packaging will not be eligible for a refund or replacement.

📩 How to request a return for a damaged item:

To initiate a return, email our Customer Service Team at help@brandedstoreph.com with the following:

  • Your Full Name

  • Your Order Number

  • A short description of the issue

  • Clear photos or videos showing the damage

Once reviewed, our team will respond within 1–2 business days with the next steps.